A modest proposal with Verizon workers in mind

Proposed: A law stating that when someone sitting at their home in the United States picks up a telephone and dials a domestic customer support telephone number (not an international number), this United States citizen has the right expect to be talking to someone in the United States of America. Now, Verizon or whoever has every right to hire people in the Philippine or India to do their technical support. I’ve received some very nice help from non-Americans in that regard. But I dialed an American number to get them, and that’s not right. Call it the “Truth in Dialing” Act. Also, I’d make it a law requiring third-party customer support providers to make it clear with callers they are not talking to an actual employee of the company they thought they were calling.

Feel free to comment!